- We are only able to provide our free live chat service to customers who are looking for our mortgage advisers to process a new mortgage (remortgage, equity release or new property purchase) as well as mortgage porting. If you have a question or concern about your existing mortgage, or about a mortgage application (or enquiry) with another provider, or about a mortgage scenario for another person, we recommend that you contact the Money Advice Service.
- We are unable to provide free advice or mortgage quotes for the media, for research purposes, for divorce purposes, or for any given situation where you do not intend to proceed with a mortgage application within 3 months. We recommend that you contact the Money Advice Service.
- We are unable to provide our online service or allow access to our website if you are a mortgage advisor, insurance advisor, financial advisor or person connected to a competitor within the Financial Services industry.
Last updated: 21st March 2019