Key Summary

Please read the full Terms of Use.



  • Our live chat service is available to customers who are able to identify themselves by providing a valid email address and full name. If you are not forthcoming with personal details, documents or information that we require in order to make a professional mortgage assessment and/or recommendation, we reserve the right to discontinue our service. When you agree to our Privacy Policy, you give us permission to log your IP address and view details of the device and browser that you are using.


  • We are only able to provide our free live chat service to customers who are looking for our mortgage advisers to process a new mortgage (remortgage, equity release or new property purchase) as well as mortgage porting. If you have a question or concern about your existing mortgage, or about a mortgage application (or enquiry) with another provider, or about a mortgage scenario¬†for another person, we recommend that you contact the Money Advice Service.


  • We are unable to provide free advice or mortgage quotes for the media, for research purposes, for divorce purposes, or for any given situation where you do not intend to proceed with a mortgage application within 3 months. We recommend that you contact the Money Advice Service.


  • We are unable to provide our online service or allow access to our website if you are a mortgage advisor, insurance advisor, financial advisor or person connected to a competitor within the Financial Services industry.


  • In order to verify your email address, we use third-party email validation services. We carry out instant Syntax, DNS A, DNS MX and MailBox verification. By agreeing to our Terms of Use, you agree that we can verify your email address and you agree to opt-in to receive emails in relation to our services. We do not sell, lease or export your email address (or data) in any way to third parties. Nor do we use third party advertisement targeting.


Last updated: 21st March 2019