Can I speak to someone on the phone and send my documents by post?

We understand that some customers might feel better by speaking to our brokers over the phone. We are more than happy to do this. In fact, we encourage all of our customers to speak with our online advisors by phone before we proceed to put a voice to the name.

We don’t recommend sending your personal documents in the post as we offer a secure online upload facility. If you really must send your documents by post, we insist that your documents are sent via courier or special delivery to minimise the risk. Please do not send us your original documents in the post.